Return & Exchange Policy
We hope you love your Zodica purchase. If something is not quite right, eligible items may be returned or exchanged within 30 days of delivery.
Return Eligibility
To qualify for a return or exchange, an item must be:
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Unused and unopened
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In its original packaging
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In sellable condition
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Purchased directly from ZodicaPerfumery.com
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Returned within 30 days of delivery
Items purchased at a sale price or with a promotional or coupon code are final sale and are not eligible for return or exchange.
Samples and complimentary gifts are not eligible for return or exchange. If a gift with purchase was included with an eligible order, it must also be returned unused and unopened. If it is not returned, its retail value may be deducted from the refund.
Purchases From Retail Partners
We can only accept returns and exchanges for purchases made directly through ZodicaPerfumery.com.
Products purchased from a Zodica retail partner must be returned to the original retailer and are subject to that retailerâs return policy.
Before Sending a Return
Please email hello@zodicaperfumery.com before mailing any product back to us. Our customer-care team will confirm eligibility and provide return instructions.
Please do not send a return without first receiving authorization and following the instructions provided by our team. Unauthorized returns, or packages sent without the information needed to identify the order, may be refused, delayed, or ineligible for a refund. We cannot guarantee that unauthorized returns will be sent back.
Return Shipping
Customers are responsible for return shipping costs.
Returns must be securely packaged so they arrive unused, unopened, and in sellable condition. We strongly recommend using a trackable and insured shipping service and keeping the tracking information until your return has been processed.
Zodica Perfumery cannot issue a refund or exchange for a return package that is lost in transit, is not received by us, or arrives damaged due to insufficient return packaging.
Refund Processing Time
Once your return is received, it will be inspected to confirm that it meets the eligibility requirements above.
Approved refunds are generally processed within seven business days of inspection and returned to the original form of payment.
The following amounts will be deducted from the refund when applicable:
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Return shipping costs
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Original shipping charges
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The actual outbound shipping cost on orders that received complimentary shipping
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A 3% payment-processing fee
Original and return shipping charges are nonrefundable.
After we issue the refund, your bank or credit-card company may take up to 14 business days to post the credit to your account.
Exchanges
Once an eligible return is received and approved, we will process the exchange.
Customers are responsible for the cost of returning the original item and shipping the replacement item. We will email tracking information when the replacement ships.
Exchanges are subject to product availability. If the requested product is unavailable, we will contact you to discuss the available options.
Damaged, Defective, or Incorrect Items
A product that arrives damaged, defective, or incorrect is handled separately from a standard return.
Please contact hello@zodicaperfumery.com promptly and include:
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Your order number
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A description of the issue
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Clear photographs of the product, packaging, and shipping box when applicable
Please keep the product and all original packaging until our team has reviewed the issue and provided instructions.
Geographic Limitations
We are unable to accept returns shipped from outside the United States.
Questions?
To begin a return or exchange, contact:
hello@zodicaperfumery.com
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